Frequently Asked Questions
Are pets allowed?
Unfortunately, there are no pets allowed in the units due to strata bylaws. We love our furry friends just as much as you do and understand not wanting to leave them behind. Here are some recommended boarding kennels you can leave your pets at while you vacation.
For information on dog minders, check out the classifieds in Whistler’s local Newsmagazine - Pique Classifieds.
IMPORTANT: Certified guide dogs or service dogs are permitted with restrictions and additional fees regardless of strata bylaws. Read More.
Can I see the floor plan for Twin Peaks?
Twin Peaks lodge is a three-story building featuring 28 fully equipped 2-bedroom apartments. You are welcome to view the floor plans at Twin Peaks lodge here.
How do I book at Northstar Lodge?
You can book online directly or give us a call to book directly over the phone by calling 1-800-665-5858.
Is there a pool and hot tub onsite?
Twin Peaks Lodge has a large year-round heated outdoor pool and hot tub for your enjoyment, no matter the season. ***PLEASE NOTE: The pool deck is currently closed and under renovation.
Northstar Guests can enjoy the year-round heated pool and hot tub located next to the lobby.
Summer hours 10 AM -10 PM
Winter hours 1 PM - 10 PM
Where do I check in?
All Check-ins are done at our main Front Desk located at Twin Peaks. It would be best if you did this before going to your unit if you are checking in at Northstar Lodge. Our friendly concierge team will be waiting to welcome you to your Whistler Mountain getaway, ready to provide you with everything you need for a memorable stay.
Twin Peaks Resort: 4365 Northlands Blvd, Whistler, BC, Canada
What time can I check in / Check out?
Check-in is any time after 4 PM. Check-out is at 10 AM.
*IMPORTANT: Failure to depart by 10 AM on the day of your check-out may result in a $250 late departure fine.
Is parking free?
There is ONE assigned parking stall for each reservation in the underground parking. Parking is complimentary for Owners, all other guests, including exchange, are required to pay for parking if required. The parking fee is $15.75* CAD per day.
The underground parking has a maximum height of 6 feet 6 inches.
Please be aware that oversize parking is extremely limited and may not be available.
Can I do laundry on property?
Each unit has a washing machine and dryer with limited cleaning detergent.
Are there TVs in the rooms?
All units come with SmartTVs in the living room, and TV's in the bedrooms. Enjoy Netflix, Disney+, and so much more with access to fast-speed Wifi.
What is the minimum guest age?
Guests need to be 25 years and older to check-in. Someone over 25 must stay the entire duration of your stay should you be younger than the required age.
Is there onsite ski and bike Storage available?
TWIN PEAKS: Skis and bicycles are not permitted in your suite. Ski storage is located outside your suite’s entrance and bicycle storage is located in the parkade.
NORTHSTAR: Skis can be stored in the entranceway cupboard and bench and bicycle storage is located in the parkade.
What is there to do?
Twin Peaks and Northstar Lodge offers a year-round heated pool, hot tub, sauna, and barbeque facilities for all your grilling needs. Enjoy the premium amenities on the property or head out into Whistler Village to explore the abundant offering of outdoor adventures and village activities.
Discover the many ways to experience the four seasons at Whistler Mountain Resort.
What’s the closest airport to the Lodge?
Whistler Resort to Vancouver International Airport is 140 km (85 miles), approximately a 2.5-hour drive.
Suppose you are travelling from Vancouver in the spring and summer seasons. In that case, you can start your Whistler adventure early and arrive by air, with the option of a Helicopter or Floatplane experience. Travel time is approximately 30 minutes from Vancouver.
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